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helene_5725
Participant
May 22, 2025 9:30 AM UTC
Open for Voting

My files have disappeared and my library shows empty

Hi, my library suddenly shows as empty. All of my previously downloaded files are gone, as if I've never downloaded anything. Adobe shows me options to upgrade, but I already have a paid account. What happened to my files?

6 replies

helene_5725Author
Participant
Jun 10, 2025 1:52 PM UTC

I am now. Apparently I had accidentally signed in with a different Google account and didn't realize because it showed my name as always and everything looked the same. Thank you for your help.

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Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 27, 2025 9:10 AM UTC

Are you sure that you are signed in the correct Adobe ID?

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ABAMBO | Hard- and Software Engineer | Photographer
helene_5725Author
Participant
May 27, 2025 6:37 AM UTC

I've signed out and back in and my library is still missing a ton of files. As to my plan, as far as I know, it's still active. I was billed last month like usual. However, I went to Plans and it's suddenly showing the "Select" button, as if I don't have a plan, which wasn't the case before. Now I'm even more confused.

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Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 26, 2025 12:28 PM UTC

The plan is still active and you are signed in into the correct Adobe ID?

Sign out and sign in again. 

Check this link: https://www.adobe.com/files/libraries

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ABAMBO | Hard- and Software Engineer | Photographer
helene_5725Author
Participant
May 25, 2025 7:55 AM UTC

No, I have a personal plan.

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Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 24, 2025 6:03 PM UTC

Do you have a Teams or an Enterprise plan?

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ABAMBO | Hard- and Software Engineer | Photographer
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