Participant

My files have disappeared and my library shows empty

Forum|Forum|8 months ago
May 22, 2025
6 replies
173 views

Hi, my library suddenly shows as empty. All of my previously downloaded files are gone, as if I've never downloaded anything. Adobe shows me options to upgrade, but I already have a paid account. What happened to my files?

H

helene_5725Author

Participant

I am now. Apparently I had accidentally signed in with a different Google account and didn't realize because it showed my name as always and everything looked the same. Thank you for your help.

Abambo

Community Expert

Are you sure that you are signed in the correct Adobe ID?

ABAMBO | Hard- and Software Engineer | Photographer

H

helene_5725Author

Participant

I've signed out and back in and my library is still missing a ton of files. As to my plan, as far as I know, it's still active. I was billed last month like usual. However, I went to Plans and it's suddenly showing the "Select" button, as if I don't have a plan, which wasn't the case before. Now I'm even more confused.

Abambo

Community Expert

The plan is still active and you are signed in into the correct Adobe ID?

Sign out and sign in again.

Check this link: https://www.adobe.com/files/libraries

ABAMBO | Hard- and Software Engineer | Photographer

H

helene_5725Author

Participant

No, I have a personal plan.

Abambo

Community Expert