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Participant
October 22, 2025

Need refund on vector asset that was not vector

  • October 22, 2025
  • 2 replies
  • 68 views

I was told to post here about getting a refund on a stock asset that was not as advertised.

 

I purchased an image that was advertised as an editable vector image, but after I clicked Download, it was only offered as a jpg and does not have editable text. I need to be refunded or send the proper vector file. The file was 1665353019

2 replies

Community Manager
October 24, 2025

Hello @patricks88100612, I've added a credit back to your account for the issue related to 1665353019. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the image.

PaintedKitty
Community Expert
Community Expert
October 23, 2025

Looks  like @Contributor1 will have to help you on this one.