Need undo accidental license help, please.

I'm familar with downloading stock images and familiar with how purchased apps work within Adobe. 
But, my purchase of Adobe Stock has been a challenge these last two weeks!!! 

Our Admin purchased the Stock app for my Adobe login.  However, we were unable to figure how to access the paid versopm, we could only access the unpaid version.  I searched my Adobe login to figure out how to access the Stock addition assigned to my account. Our Admin reached back out to Adobe for additional support which didn't deliver us to the paid version. It never showed up in the paid app section. 

Today we thought to try logging into my federated account, searched the apps for Stock. 
I clicked on a random image and, license to test it. <All the other times, a window popped up requesting me to pay for the app.> UGH, now I'm the owner of a very pretty photo that I won't use.  Adobe Stock #672113473

Granted it was my bad, I clicked the button but would it be possible to receive a replacement credit for the image downloaded just because of the time we've invested in trying to figure out HOW to access the purchased app.  Now that I've activated it in the federated account, Stock is available in my individual user account. WHO knew!!!  
Thank you for the consideration. 

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