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M
Marina M29318904xjdd
Participant
June 24, 2025

Not succeeding to cancel my plan

  • June 24, 2025
  • 2 replies
  • 135 views

Hello, I am not succeeding to cancel my plan, I keep receiving error messages for 5 days. I've sent an email to adobe support ([Moderator deleted private information. Please do not post private information like e-mails and phone numbers])  - and haven't receive any responce.

It seems a very strange situation, I didn't expect this from such a big company.

Does someone know what to do in this case?

Do they have another email?

Thanx in advance!

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
June 28, 2025

Try a different browser.

Try on a different computer or try using your phone. 

Try using a different network (home, work, cell).

 

If the page can't be loaded, the issue is probably outside of the Adobe reach.

 

Adobe support can't be reached by e-mail.

 

Use the chat icon, as suggested by @yamato713108855 : 

Type agent, if you do not get connected to an agent after the initial questions. And keep it simple as long as you talk to the chatbot. Short and pricise answers to the questions are working best.

ABAMBO | Hard- and Software Engineer | Photographer
yamato713108855
Community Expert
yamato713108855Community Expert
Community Expert
June 25, 2025

Your browser's cache and cookies may prevent the page from displaying correctly.

Please try deleting your cache and cookies or using a different browser.

To contact support, click the chat icon in the bottom right of the Adobe website.

You can contact support by chat or phone during weekday business hours.

https://helpx.adobe.com/support.html

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