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Participant
November 18, 2024

Online Licenses not available in your region

  • November 18, 2024
  • 10 replies
  • 876 views

Hi, recently, my entire team has been having this issue downloading assets from Adobe Stock. We are unable to download assets from the Adobe stock; we have never had this error before, it has just been a couple of days since we got this error. The available stock quota is "Unlimited Images". Please help us out here, thank you.

This topic has been closed for replies.

10 replies

Participant
November 20, 2024

Yeah, Thank You.

Riya123
Adobe Employee
Adobe Employee
November 20, 2024

Issue has been fixed now.

Riya123
Adobe Employee
Adobe Employee
November 20, 2024

Hi @Arslan30677028mtb8 and @samiksha_3269 - You should be able to download assets without any issues now. Please make sure to logout, clear cache and re-login . Please let us know if you encounter any other issues. Thank you for your patience.

Abambo
Community Expert
Community Expert
November 19, 2024

@samiksha_3269 ,

Could you licence prior to this?

ABAMBO | Hard- and Software Engineer | Photographer
Participant
November 19, 2024

I am also facing same issue.

Participant
November 19, 2024

@Riya123 Hi, Please update on this, thank you

Participant
November 18, 2024

Hi @Riya123 thank you for informing me, waiting to hear back from your team. 

Riya123
Adobe Employee
Adobe Employee
November 18, 2024

Hi @Arslan30677028mtb8 - sorry to hear that you are facing this issue . our team has been informed and they are investigating on this issue . I will update here as soon as I hear back from the team . Thank you !!

Abambo
Community Expert
Community Expert
November 18, 2024

In addition: Could you try a different browser? Or a different network? If you are behind a corporate firewall, it may well be that your system managers did change thze settings. (Don't trust them, when they tell you that they did not touch the settings, they do that permanently, and they may have introduced settings that blocks you, without knowing.)

ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
Community Expert
November 18, 2024

There were reports before of similar issues. I would recommend contacting Adobe customer care via the admin console. 

ABAMBO | Hard- and Software Engineer | Photographer