Participant

Online Licenses not available in your region

Forum|Forum|1 year ago
November 18, 2024
10 replies
876 views

Hi, recently, my entire team has been having this issue downloading assets from Adobe Stock. We are unable to download assets from the Adobe stock; we have never had this error before, it has just been a couple of days since we got this error. The available stock quota is "Unlimited Images". Please help us out here, thank you.

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S

samiksha_3269

Participant

Yeah, Thank You.

Riya123

Adobe Employee

Issue has been fixed now.

Riya123

Adobe Employee

Hi @Arslan30677028mtb8 and @samiksha_3269 - You should be able to download assets without any issues now. Please make sure to logout, clear cache and re-login . Please let us know if you encounter any other issues. Thank you for your patience.

Abambo

Community Expert

@samiksha_3269 ,

Could you licence prior to this?

ABAMBO | Hard- and Software Engineer | Photographer

S

samiksha_3269

Participant

I am also facing same issue.

A

Arslan30677028mtb8Author

Participant

@Riya123 Hi, Please update on this, thank you

A

Arslan30677028mtb8Author

Participant

Hi @Riya123 thank you for informing me, waiting to hear back from your team.

Riya123

Adobe Employee

Hi @Arslan30677028mtb8 - sorry to hear that you are facing this issue . our team has been informed and they are investigating on this issue . I will update here as soon as I hear back from the team . Thank you !!

Abambo

Community Expert

In addition: Could you try a different browser? Or a different network? If you are behind a corporate firewall, it may well be that your system managers did change thze settings. (Don't trust them, when they tell you that they did not touch the settings, they do that permanently, and they may have introduced settings that blocks you, without knowing.)

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Community Expert

There were reports before of similar issues. I would recommend contacting Adobe customer care via the admin console.

ABAMBO | Hard- and Software Engineer | Photographer

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