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Arslan30677028mtb8
Participant
Nov 18, 2024 6:15 AM UTC
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Hi, recently, my entire team has been having this issue downloading assets from Adobe Stock. We are unable to download assets from the Adobe stock; we have never had this error before, it has just been a couple of days since we got this error. The available stock quota is "Unlimited Images". Please help us out here, thank you.

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    10 replies

    samiksha_3269
    Participant
    Nov 20, 2024 3:29 AM UTC

    Yeah, Thank You.

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    Riya123
    Adobe Employee
    Riya123
    Adobe Employee
    Nov 20, 2024 12:53 AM UTC

    Issue has been fixed now.

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      Riya123
      Adobe Employee
      Riya123
      Adobe Employee
      Nov 20, 2024 12:52 AM UTC

      Hi @Arslan30677028mtb8 and @samiksha_3269 - You should be able to download assets without any issues now. Please make sure to logout, clear cache and re-login . Please let us know if you encounter any other issues. Thank you for your patience.

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      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      Nov 19, 2024 4:32 PM UTC

      @samiksha_3269 ,

      Could you licence prior to this?

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      ABAMBO | Hard- and Software Engineer | Photographer
      samiksha_3269
      Participant
      Nov 19, 2024 9:20 AM UTC

      I am also facing same issue.

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      Arslan30677028mtb8Author
      Participant
      Nov 19, 2024 5:39 AM UTC

      @Riya123 Hi, Please update on this, thank you

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      Arslan30677028mtb8Author
      Participant
      Nov 18, 2024 4:47 PM UTC

      Hi @Riya123 thank you for informing me, waiting to hear back from your team. 

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      Riya123
      Adobe Employee
      Riya123
      Adobe Employee
      Nov 18, 2024 4:29 PM UTC

      Hi @Arslan30677028mtb8 - sorry to hear that you are facing this issue . our team has been informed and they are investigating on this issue . I will update here as soon as I hear back from the team . Thank you !!

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      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      Nov 18, 2024 2:01 PM UTC

      In addition: Could you try a different browser? Or a different network? If you are behind a corporate firewall, it may well be that your system managers did change thze settings. (Don't trust them, when they tell you that they did not touch the settings, they do that permanently, and they may have introduced settings that blocks you, without knowing.)

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      ABAMBO | Hard- and Software Engineer | Photographer
      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      Nov 18, 2024 1:33 PM UTC

      There were reports before of similar issues. I would recommend contacting Adobe customer care via the admin console. 

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      ABAMBO | Hard- and Software Engineer | Photographer
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