Participant

Poor quality stock image

Forum|Forum|2 years ago
November 13, 2023
4 replies
403 views

Hi, I purchased an Adobe stock image and the quality was totally unacceptable. It looked great as a lowres preview, however it was generated using AI and the highres image was wobbly to say the least: AdobeStock_658373229 Not usable as a commercial image! It also caused me and my client major timing issues. Not impressed Adobe, neither was my client. I also purchased an additional image and although not a AI generated, the image still had imperfections – Although I had to use it anyway.

Asset Quality

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EvilBug1

Adobe Employee

Hi @Carlo23205073bdm0 I have granted the credits back to your account. Thanks again for contacting us.

Hi @Abambo Good point! I have reported your comments to our product team too.

-EB

Abambo

Community Expert

Generative AI assets that have such regular patterns do not come out perfectly, as the generator has no idea about regular patterns. If they are not refused at the moderation stage (and it's easy to see most of this faulty pattern at a first sight), they are making customers unhappy. I've checked a few of them that got suggested, and I see errors even on those tinny thumbnails.

ABAMBO | Hard- and Software Engineer | Photographer

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EvilBug1

Adobe Employee

Hello @Carlo23205073bdm0 . I am really sorry for your experience. If you are okay, text me the assets with imperfections. I will be able to help out.
Or, feel free to contact customer care to log a support ticket, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

-EB