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Participant
August 13, 2024

Problem creating account on Adobe Stock

  • August 13, 2024
  • 3 replies
  • 355 views

Hello! There is a problem. I live in Georgia and when I create an account on the site, a page appears that I cannot create an account. Tell me, what could this be related to?

3 replies

Community Manager
August 19, 2024

Hi @tanya_0494, You can find an article on how to change your country here: https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html. If it doesnt resolve your issue, please conteact customer care team, https://helpx.adobe.com/contact.html, for assistance. 

Participant
August 18, 2024

thanks for your answer! but i haven't lived in this country for a long time...is it possible to change it somehow?

Community Manager
August 14, 2024

Hello @tanya_0494. I just checked your account and found that the one you're using on the forums is linked to Belarus. This is a country/geo limitation. Adobe Stock isn't available in Russia, Belarus, and China.  https://blog.adobe.com/en/publish/2022/04/08/adobes-continuing-efforts-to-support-ukraine#:~:text=Effective%20March%204th%2C%202022,that%20decision%20to%20include%20Belarus.