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Participant
Oct 24, 2024 5:54 PM UTC
Open for Voting

Problem with music download

Hi all,
I can't download music from AdobeStock.. No problem with downloading images and videos. Any clue why and how to fix it?

6 replies

Participant
Nov 22, 2024 8:48 AM UTC

Hi, I have the same problem. I am not able to download the audio files. This is the first time I am downloading an audio file. There is no problem with downloading images and videos. I had contacted twitter adobe support and care, and they gave me adobe support link to get help. My adobe Id is benezer.Latheef@ue-germany.de

looking forward to your help

Thanking you,

Yours sincerely

Benezer Latheef

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Abambo
Community Expert
Community Expert
Nov 18, 2024 2:00 PM UTC

Yes, but is it still an issue? There are, from time to time, temporary issues like this happening.

 

Also: can you change to a different browser, to see if it is a browser issue.

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ABAMBO | Hard- and Software Engineer | Photographer
Participant
Nov 18, 2024 6:12 AM UTC

Hi Abambo,

 

I've downloaded music before. This is the first time it happened.

 

Cheers.

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Abambo
Community Expert
Community Expert
Nov 17, 2024 3:45 PM UTC

@Jovan28672849da9c ,

Sorry für meinen sehr späten Einwurf. Ist Dein Problem jetzt gelöst? Es könnte sein, dass Dein Abo keine Sounddateien beinhaltet. Das erfährst Du bei Deinem Admin (müsste ein Mitglied Deiner Organisation sein).

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ABAMBO | Hard- and Software Engineer | Photographer
Participant
Oct 25, 2024 7:26 AM UTC

 

Hi Riya!23, thanks for the reply.

This is what I get.. (translated from German)

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Community Manager
Oct 24, 2024 10:04 PM UTC

hi @Jovan28672849da9c - could you please share a screenshot of the error you are encountering when you are trying to download audio ?

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