Problems with AdobeStock

Unfortunately despite again trying all the potential solutions offered last week, we still seem to be experiencing isues with out Adobe Stock Account. 

 

As explained during our chat on Friday, our current '10 assset a month' account hasn’t renewed as we’d expected it to this morning and it seems as if its reverted to a pay on demand account? Whats more confusing is that I’m logging into the business profile yet appear (on at least some occasions) to be getting some aspects of my personal profile and even showing two Adobe Stock accounts at times ?

 

All of the other users on the account are now only being offered pay on demand images whereas in the past they’ve had access to the aforementioned 10 assets a month account but are still unable to license any of those images due to an error with the payment method that doesn’t seem to be apparent on the admin account?

 

I've tried to get in touch using the virtual assistant which is completely useless and are unable to reply to emails from Adobe as the case is apparently closed (even though the email asks me to reply if I have any further issues!)