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Participant
Mar 24, 2025 4:44 PM UTC
Open for Voting

Purchased adobe stock file that hadn't embedded photo

I've purchased marble texture collection (nr 603681032), with "supposted high quality", but when i opened the file ... photos weren't embed, i lost credit ...could i report problematic file?

 

2 replies

Community Manager
Mar 25, 2025 3:44 PM UTC

Hello @StrefaXero, I see the issue you're referencing and I've added a credit back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the vector.

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Abambo
Community Expert
Community Expert
Mar 24, 2025 10:09 PM UTC

Well, I can confirm the issue: 

@Contributor1 should take a look at this and take appropriate action.

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ABAMBO | Hard- and Software Engineer | Photographer