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lhinton13
Jan 25, 2026 4:17 AM UTC
Open for Voting

Purchased an EPS, was delivered a .jpeg. Who do I contact for correct file, or refund?

NOTE: Item is described as an editable EPS vector file. Downloaded and  was delivered only a .jpeg file. 

 

Who do I contact for correct file, or refund?

876580iAB70EAF5A3A2E7A4.png

 

3 replies

Community Manager
Jan 26, 2026 4:23 PM UTC

Hello @lhinton13, I've added a credit back to your account and sent the details of 1856400165 to be reviewed internally. Thank you for the report and sorry for the problem with the image.

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lhinton13
lhinton13Author
Jan 27, 2026 5:11 AM UTC

Thank you very much!

*The moderator has removed the personal information.

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yamato713108855
Community Expert
Community Expert
Jan 25, 2026 8:22 AM UTC

There is some misleading labeling in the asset, but this is sold as a JPEG image.

 

@Contributor1 Can you please confirm this?

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