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lhinton13
January 25, 2026

Purchased an EPS, was delivered a .jpeg. Who do I contact for correct file, or refund?

  • January 25, 2026
  • 2 replies
  • 30 views

NOTE: Item is described as an editable EPS vector file. Downloaded and  was delivered only a .jpeg file. 

 

Who do I contact for correct file, or refund?

Screenshot 2026-01-24 at 7.32.33 PM.png

 

2 replies

Community Manager
January 26, 2026

Hello @lhinton13, I've added a credit back to your account and sent the details of 1856400165 to be reviewed internally. Thank you for the report and sorry for the problem with the image.

lhinton13
lhinton13Author
January 27, 2026

Thank you very much!

*The moderator has removed the personal information.

yamato713108855
Community Expert
Community Expert
January 25, 2026

There is some misleading labeling in the asset, but this is sold as a JPEG image.

 

@Contributor1 Can you please confirm this?