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Known Participant
May 27, 2024 12:46 AM UTC
Open for Voting

Refund

LOL: I tried to get a refund and Adobe connected me with an AI chat. No live person available.

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6 replies

Community Manager
Jul 16, 2024 12:56 AM UTC

Hello @philipk88448296, I see the issue you're referencing and I've added a credit back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the image.

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daniellei4510
Community Expert
Community Expert
Jul 15, 2024 6:53 AM UTC

This is the best place to report bad assets, purchase or not. Contributo1 will be able to look into this

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Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.
Participating Frequently
May 27, 2024 12:56 AM UTC

631170925

 

I appreciate your help, but my larger topic is Adobe needs to allow users to permanently toggle OFF AI images in their searches. 

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daniellei4510
Community Expert
Community Expert
Jul 15, 2024 6:51 AM UTC

@Contributor1? Yes, this image is quite hideous. 

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Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.
daniellei4510
Community Expert
Community Expert
May 27, 2024 12:52 AM UTC

Post the asset number here. In addition to receiving your refund, Adobe can investigate the account in question and remove either the asset itself or the entire account if other errors are discovered.

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Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.