Remboursement

To translate in english the message from Kumari, with whom i had to talk an hour about this problem. She said:
I confirmed that the plan has been canceled and that there will be no cancel fees charged (the 196.20CHF) and now my account is debited and i cannot pay my airbnb. This is not fair and puts me in serious trouble, although i have carefully done all required steps to not be charged and also accepted to keep my other licenses like adobe illustrator that i am now paying as well. 

I had a long discussion with an agent. He confirmed me multiple times that i wont be debited and that i had no bills to be paid. However i just saw that you ended up debiting the 196.20CHF. This is absolutely not right. Please refund it as soon as possible i need the money. I'm posting it here because the agent is unavailable again. Here are the proof. 

Hi @Mathew_adbe - sorry for the late response. I do see that the plan is canceled now.  For future reference - if your plan is individual plan , you can cancel it yourself by navigating to My Account by clicking on Manage account link under your profile. You should see Manage plan option in Account Management page like below. Clicking on manage plan will give you option to cancel or change plan as needed. Hope this helps in future. 

@Riya123 or @Liza5C0C , could you have a look into this.

Pour contacter le service clientèle d'Adobe via le chat, tapper "agent" pour avour un support hummain.

Votre calcul et vos chiffres ne coincident pas. Les frais de termination sont la moité du restant dû. Donc, il me semble bien que vous essayez de terminer une autre souscription.