Stock Bilder lassen sich nicht runterladen

Reposting from a different thread:

We just implemented another fix that we believe will adress the problem at hand, however, in some cases this will necessitate waiting for another 24-hour period once again.

• Users are now able to license and download assets again.

• For assets that have already been licensed but still cannot be downloaded, it willrequire to wait 24 hours and try again.
• We are looking into the issue where users that have licensed an asset and it did not get added to license history.

I apologize for the extended duration this is taking, and i hope that this solution will ultimately resolve the problem. 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

Vielleicht hat @Liza5C0C etwas hierzu zu sagen. Es scheint mir, dass bei einigen Kunden dieses Problem auftritt und Adobe eine Intervention machen muss, um das Lizenzieren wieder zu ermöglichen. Eventuell kann der Kundendienst auch weiterhelfen. Siehe dazu mein Folgepost.

Based on other more recent posts in this forum, it appears that the problem has now been resolved.