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Participant
Feb 19, 2024 2:07 PM UTC
Open for Voting

Stock file not editable

Hello folks,

i've downloaded File 575072874, which is named "Water electric splash logo reveal fully editable template.".

I'm pretty new to adobe stock, so i thought there may be something more after licensing it, but it seems the .mov file is all i can get. Unfortunatley this means this isn't a template at all (seems to be common with the files provided by "Designation"). Is there a way to get my credits back, since it isn't really useable that way?

 

Best regards

Alex

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4 replies

Community Manager
Feb 21, 2024 7:52 PM UTC

Hello @prestigeparkvillas, I don't see a license for this video with your account.

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prestigeparkvillas
Participant
Feb 21, 2024 9:57 AM UTC

Hello @Alex_CC_ , I'm Prestige Park Ridge and also facing this issue.

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Community Manager
Feb 20, 2024 1:55 PM UTC

Hello @Alex_CC_, I see the issue you're referencing and I've added credits back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the video.

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Jill_C
Community Expert
Community Expert
Feb 19, 2024 4:46 PM UTC

Perhaps @Contributor1  can help with your request. 

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Jill C., Forum Volunteer