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lorie303
Participant
May 27, 2026 8:21 PM UTC
Open for Voting

Stock image "not linked"

Hello,

I have purchased and downloaded two vector files in Adobe Stock. The asset IDs are #2015102521 and #2015105687. When I open them in Adobe Illustrator, I receive an error that says, "could not find linked file." It appears the graphics for both of these files were linked rather than embedded, and as a result, the files are empty. Please advise.

Thank you,
Lorie

    2 replies

    Community Manager
    May 29, 2026 1:16 AM UTC

    Hello ​@lorie303, I've sent the details of your report to be reviewed internally. Thank you for the report and sorry for the problem with the assets.

     

    For a refund/credit return please reach out to our customer care team below:
     

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

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    yamato713108855
    Community Expert
    Community Expert
    May 28, 2026 1:41 AM UTC

    ​@Contributor1 

    Please check this.

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