Skip to main content
S
sam_3211
Participant
November 3, 2024

system error Adobe Stock

  • November 3, 2024
  • 3 replies
  • 352 views

Hi!!

I keep getting an error when i'm trying to purchase a plan in adobe stock i changed the browser but still nothing.

We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service. 

can you help please?

3 replies

L
Community Manager
Liza5C0CCommunity Manager
Community Manager
November 5, 2024

@sam_3211 - could you please try to clear your browser cache and restart your browser after updating the info? 

Let me know if you've already tried and it didnt work.

L
Community Manager
Liza5C0CCommunity Manager
Community Manager
November 4, 2024

Hi @sam_3211! This is caused by error in your address & payment information. Please update your address & payment information, and make sure they are consistent. On the right top corner, click on the avatar picture and select "Manage account" option. Once redirected, update payment/billing information. 

S
sam_3211Author
Participant
November 5, 2024
I did but still have same problem i updated the payment but still not working

thanks
L
Community Manager
Liza5C0CCommunity Manager
Community Manager
November 4, 2024

@sam_3211 - apologies, and thank you for reporting this issue. The team is currently investigating it. 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices