Participant

The "transparent background" video I just spent 8 credits on is not transparent.

Forum|Forum|1 year ago
April 9, 2024
6 replies
471 views

FILE #: 535769840 is a misleading stock asset. It says it has a transparent background but the grey checkerboard background is baked into the video and impossible to remove with After Effects. Would like those 8 credits back.

Asset Quality

This topic has been closed for replies.

Abambo

Community Expert

@Contributor1 ,

Also with HD?

(Information I have from a few months ago)

Officially, a codec with a transparency channel is not supported, but accepted. Unfortunately the transparency channel gets lost when Adobe creates the HD version from the 4k video.

ABAMBO | Hard- and Software Engineer | Photographer

daniellei4510

Community Expert

Good deal!

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

J

jchpmnAuthor

Participant

Thanks @Contributor1, much appreciated.

PS - @daniellei4510 I did find a great similar video that DOES have a transparent background!
FILE #: 509320361

C

Contributor1

Community Manager

Hello @jchpmn, I see the issue you're referencing and I've added the credits back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the video.

J

jchpmnAuthor

Participant

Good to know @daniellei4510! If it was green screen at least I could remove it but I can't do much with that checkerboard.

daniellei4510

Community Expert

@Contributor1 should be able to take a look. Based on what I've read here, there are no videos with transparency available on Adobe Stock.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded