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Participant
April 9, 2024

The "transparent background" video I just spent 8 credits on is not transparent.

  • April 9, 2024
  • 6 replies
  • 471 views

FILE #: 535769840 is a misleading stock asset. It says it has a transparent background but the grey checkerboard background is baked into the video and impossible to remove with After Effects. Would like those 8 credits back.

This topic has been closed for replies.

6 replies

Abambo
Community Expert
Community Expert
April 11, 2024

@Contributor1 ,

 

Also with HD? 

(Information I have from a few months ago)

Officially, a codec with a transparency channel is not supported, but accepted. Unfortunately the transparency channel gets lost when Adobe creates the HD version from the 4k video.

ABAMBO | Hard- and Software Engineer | Photographer
daniellei4510
Community Expert
Community Expert
April 10, 2024

Good deal!

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
jchpmnAuthor
Participant
April 10, 2024

Thanks @Contributor1, much appreciated.

 

PS - @daniellei4510 I did find a great similar video that DOES have a transparent background! 
FILE #: 509320361

Community Manager
April 9, 2024

Hello @jchpmn, I see the issue you're referencing and I've added the credits back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the video.

jchpmnAuthor
Participant
April 9, 2024

Good to know @daniellei4510! If it was green screen at least I could remove it but I can't do much with that checkerboard. 

daniellei4510
Community Expert
Community Expert
April 9, 2024

@Contributor1 should be able to take a look. Based on what I've read here, there are no videos with transparency available on Adobe Stock.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.