Participant

Unable download stock images with free trial

Forum|Forum|6 months ago
July 23, 2025
3 replies
94 views

I signed up for the free Stock trial with 10 images, but I am unable download any images from the trial. Currently the option to "Download free with trial" does not appear however the account states it is signed up for the free trial.

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Abambo

Community Expert

I get asked to confirm my selection:

That's it.

(BTW: screenshots would be helpful.)

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Community Expert

What asset are you trying to license?

What does https://account.adobe.com/plans show? Does it show an Adobe stock plan?

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Community Expert

There won't be an option showing "Download with free trial", you will have only the "Licence" button.

The free trial is a standard 10-assets-per-month subscription, that is free for the first month, and converts to a for pay subscription if not cancelled before the end of the free trial.

ABAMBO | Hard- and Software Engineer | Photographer

W

wedn3sdayAuthor

Participant

The licence button tries to charge a cost for the asset despite it being a
free trial subscription. How can this bug be resolved?

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