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Participant
August 30, 2023

Unable download stock images with free trial

  • August 30, 2023
  • 3 replies
  • 891 views

This is a bug.

I signed up for the free Stock trial with 10 images, but I am unable download any images from the trial.

When I click on the button next to it that says, "Download free with trial."

This directs me to a series of windows. The first one directs me to select a monthly or annual subscription, even though I've already done that and I'm signed in.

The next popup says, "Good news, looks like you already have a plan."

 

There was a similar bug which was recently mitigated - https://community.adobe.com/t5/stock-bugs/can-t-download-stock-images-with-free-trial/idi-p/14038221

 

Thanks!

 

This topic has been closed for replies.

3 replies

Participant
August 30, 2023

Thanks, that fixed it.

WendellaBee
Adobe Employee
Adobe Employee
August 30, 2023

Please sign in again, or refresh the page. You should see your quota now.

WendellaBee
Adobe Employee
Adobe Employee
August 30, 2023

Thank you for posting here. I'm looking into this for you and will have an update momentarily.