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Participant
Aug 30, 2023 6:47 AM UTC
Released

Unable download stock images with free trial

This is a bug.

I signed up for the free Stock trial with 10 images, but I am unable download any images from the trial.

When I click on the button next to it that says, "Download free with trial."

This directs me to a series of windows. The first one directs me to select a monthly or annual subscription, even though I've already done that and I'm signed in.

The next popup says, "Good news, looks like you already have a plan."

 

There was a similar bug which was recently mitigated - https://community.adobe.com/t5/stock-bugs/can-t-download-stock-images-with-free-trial/idi-p/14038221

 

Thanks!

 

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3 replies

Participant
Aug 30, 2023 5:42 PM UTC

Thanks, that fixed it.

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WendellaBee
Inspiring
Aug 30, 2023 5:01 PM UTC

Please sign in again, or refresh the page. You should see your quota now.

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WendellaBee
Inspiring
Aug 30, 2023 4:48 PM UTC

Thank you for posting here. I'm looking into this for you and will have an update momentarily.

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