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3 replies

Riya123
Adobe Employee
Adobe Employee
February 22, 2025

Hi @Simon25331598liw7 , could you please try again now and let us know if this is fixed now.

Riya123
Adobe Employee
Adobe Employee
February 20, 2025

Hi @Simon25331598liw7 , could you confirm if you are using pro acct tagged to your company or your personal profile?

Abambo
Community Expert
Community Expert
February 20, 2025

It looks like you have a payment issue. The payment seems not to get through or something like that. I would do as the screen says and contact Adobe customer service.

ABAMBO | Hard- and Software Engineer | Photographer