Unable to download stock images, my boss has signed us up for a year of image downloads.

Hi @Simon25331598liw7 , could you please try again now and let us know if this is fixed now.

Hi @Simon25331598liw7 , could you confirm if you are using pro acct tagged to your company or your personal profile?

It looks like you have a payment issue. The payment seems not to get through or something like that. I would do as the screen says and contact Adobe customer service.