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ElemenoAndy
Participant
June 5, 2026

Unable to use vector image in Illustrator. Seems to be a raster image.

  • June 5, 2026
  • 4 replies
  • 32 views

I purchased an extended license for AdobeStock_1947678659 to be able to use it as a vector. I downloaded the .ai version, opened it in Illustrator, and it appears to be raster. Please assist. Thank you.

 

 

 

    4 replies

    ElemenoAndy
    Participant
    June 10, 2026

    Thank you; by the time I contacted customer service, they had already issued the refund. I appreciate the help and responsiveness.

    Community Manager
    June 10, 2026

    Hello ​@ElemenoAndy, I've sent the details of your report to be reviewed internally. Thank you for the report and sorry for the problem with the asset.

     

    For a refund/credit return please reach out to our customer care team below:
     

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

    Nancy OShea
    Community Expert
    Community Expert
    June 9, 2026

    That shouldn’t happen. 

    For a credit, contact Adobe Customer Care by online chat. 

    https://account.adobe.com/plans

    Click the chat icon and ask for an AGENT to help you. 

     

    Nancy O'Shea— Product User & Community Expert
    yamato713108855
    Community Expert
    Community Expert
    June 9, 2026

    @Contributor1 

    Please check this.