Upgraded subscription, but new credits aren't showing up.

Thank you for looking into it.  I've put out my fire but I may upgrade my plan down the road.  I only wish customer support wasn't so dismissive.

It should have worked as you mentioned but there was an issue, since resolved, where customers weren't seeing the quota of a recently purchased subscription. If you upgrade again your quota should appear as soon as you complete the transaction. If it doesn't let me know.

I'm sorry that happened to you. I've shared your experience with our customer care manager. Even though you had used up all of your quota of your subscription you can continue to license Adobe Stock assets on demand. Is there anything else that you need assistance with at this time? If you wish to contact customer care with your case number they can assist you with upgrading.

I am the thread starter.  I signed up for a new account to receive the credits I needed.

Case Number: ADB-30706123-W6F7

I did the upgrade to 25 credits and my card was charged.  Twelve hours later, the credits did not appear and I contacted Adobe.  I was told by some grunt that I needed to wait 48 hours.  So I asked to revert back to 10 credits a month.  I needed to finish a project over the weekend and there was no point in waiting for the credits.

My intention was to upgrade to 25 credits a month and begin using my credits immediately, but I guess my expectations were too high.

You should see the new (additional) assets as soon as your card gets charged. Are you certain that you upgraded your plan, not that you took a new plan on a different Adobe ID?

I recommend contacting Adobe customer care about this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.