Skip to main content
Participating Frequently
Mar 8, 2025 8:17 PM UTC
Open for Voting

Used a credit to purchase a vector file and it is NOT a vector file.

I downloaded file 1129340602 and used a credit to do so.  Opened it in Illustrator and it is NOT a vector file.  I see from this forum that this is a common occurance. Not sure why they allow this.  I would like my credit back, please.

Thanks

 

 

2 replies

Community Manager
Mar 13, 2025 12:35 AM UTC

Hello @QuimbyDog, I see the issue you're referencing and I've added a credit back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the vector.

Translate
Abambo
Community Expert
Community Expert
Mar 12, 2025 11:16 AM UTC

“They” don't allow this, but the moderation did make an error. That happens. I am not convinced that it is common because those who licence a correct asset, will not complain. You see only complaints from erroneous assets.

I can confirm your findings. @Contributor1 should have a look at this asset, and may be similar assets in this contributor's account.

Translate
ABAMBO | Hard- and Software Engineer | Photographer