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Participant
August 14, 2025

Vector file not actually vector: File #1578571038

  • August 14, 2025
  • 2 replies
  • 175 views

Hello, recently licensed and downloaded this stock vector graphic - made sure I was downloading vector version, opened it up in Illustrator, but it appears to be an image. 

I've double checked to make sure it's not behind a clipping mask, but it's just a straight up image (see screenshot). The quality is also very obviously pixelated and not sharp/clear like vector should be. 

 

I tried clearing my cache, re-downloading 4 different times, downloading directly from license history - no luck. I've never had this problem before and am kind of stuck. Attaching original download for reference as well.

Any insight is greatly appreciated!

 

 

2 replies

Community Manager
August 14, 2025

Hello @forma_ajackson, I've added a credit back to your account and will send these details to be reviewed internally. Thank you for the report and sorry for the problem with the vector.

Abambo
Community Expert
Community Expert
August 14, 2025

@Contributor1 will check the issue and if confirmed the asset will be deleted from the database. Unfortunately for you, that means that the asset won't be made available in a vector format, and you will need to select a different asset. Lost credits will be refunded.

ABAMBO | Hard- and Software Engineer | Photographer