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Participant
October 13, 2025

Vector image is not vector, purchased license issue

  • October 13, 2025
  • 3 replies
  • 99 views

Hi I recently bought an image which is in vector category. I purchased extended license but when I zoomed in adobe illustrator, I realized it is not a vector at all, probably just someone scamming. The ID of picture is: 1703043999
I demand to get my money back for purchasing something different, than was described. 
Thank you for assisting me on this issue

3 replies

Community Manager
October 15, 2025

Hello @talented_dancer6153sorry for the issue, I don't have access for money back requests. Please reach out to Adobe customer care for help with this request:

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

Participant
October 14, 2025

Thank you for refering me to staff, I was confused a little with who to contact at first 🙂

yamato713108855
Community Expert
Community Expert
October 14, 2025

Have a member of staff check it for you.

@Contributor1