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Ross5C75
Known Participant
Apr 10, 2025 9:37 AM UTC
Released

Videos - Standard License

Hi,

I've always managed to access videos in the past as part of my plan but all of a sudden it's trying to charge me for an enhanced license. In the past i was charged 6 credits from my account but now it wants to charge me £47.00 for each video. I've searched and every single video is classed as enhanced. Is this normal or has something changed on my account because i've not had a notification to say anything is changing?

I was speaking to someone via chat yesterday but was told someonoe will get back to me within 48 hours. I have a deadline though and really need to get this sorted.

Thanks

    26 replies

    Show previous replies
    Liza5C0C
    Participating Frequently
    Apr 30, 2025 8:55 PM UTC

    Hello @andrewt81757952 - you should now be temporarily unblocked and able to license video assets. Apologies for the inconvenience. 

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    andrewt81757952
    Participating Frequently
    Apr 30, 2025 11:05 AM UTC

    Same exact issue here. I pay $79.99 a month for my plan, i have plenty of credits and have always in the past downloaded video for around 6 credits each. All of a sudden, every single video i try to download, I'm being charged cash for. I've also looked through a lot of different videos and they all say "enhanced".

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    Liza5C0C
    Participating Frequently
    Apr 18, 2025 5:45 PM UTC

    The video licensing is temporarily unblocked. Thanks for you patience, @Ross5C75. Hopefully, we'll be able to deploy a fix soon. 

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    Liza5C0C
    Participating Frequently
    Apr 14, 2025 10:45 PM UTC

    @Ross5C75 - just sent you a DM

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    Liza5C0C
    Participating Frequently
    Apr 14, 2025 3:44 PM UTC

    Okay, I'm notifying the team. 

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    Ross5C75Author
    Known Participant
    Apr 14, 2025 3:25 PM UTC

    Hi,

    Thanks for getting back to me. I've just treid to downlaod the video i'm after again and it's still displaying a price. When i click the button to try and download it, I get the message in the atttached screenshot pop up

     

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    Liza5C0C
    Participating Frequently
    Apr 14, 2025 3:19 PM UTC

    @Ross5C75 - Could you please check if you are still not able to use your plan credits to purchase a video asset? 

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    Ross5C75Author
    Known Participant
    Apr 11, 2025 8:45 AM UTC

    Brilliant, thank you.

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    Liza5C0C
    Participating Frequently
    Apr 11, 2025 1:04 AM UTC

    Hello @Ross5C75 - I'm coordinating with the team to get it resolved as quickly as possible. 

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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Apr 10, 2025 1:54 PM UTC

    There never was a video standard licence. Videos always had an enhanced licence, and the price depends on the resolution (4k or HD).  Check the number of plan credits that you have. If you run out of credits, aditional buys will be charged.

     

    For more information, you should tell us the assets you want to licence.

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    ABAMBO | Hard- and Software Engineer | Photographer
    Ross5C75Author
    Known Participant
    Apr 10, 2025 3:35 PM UTC

    Hi,

     

    Thanks for the reply

     

    I have hundreds of credits. I seem to have more than I should have so not sure what's gone on there. 

    The person I spoke to on the chat (from Adobe support ) said the reason i can't access them is because they are enhanced and I need to pay for the extra license. As i said before though, the videos i've downloaded in the past were all enhanced and like you say, all videos are enhanced licenses.

    I want to download a video for a website (File ID 143952663), literally every video I go to though it's trying to charge me.

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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Apr 10, 2025 3:53 PM UTC

    What credits do you have? Unfortunately, the generative AI credits are also called credits, but they can't be used for licensing assets on stock.

     

    And it depends on your plan if you can licence video. All standard plans allow now for videos to be licensed.

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    ABAMBO | Hard- and Software Engineer | Photographer
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