Skip to main content
Participant
October 29, 2024

Why annual subscription costs more than monthly plan?

  • October 29, 2024
  • 4 replies
  • 344 views

Hi

I am going to subscribe the annual plan of Adobe Stock for our marketing team, but I find a tricky issue: the monthly plan is NT6,300 per month with VAT, so it should be 63,00x12=75,600 annually.  But it shows 76,650 if I subscribe annually. (or it only happen in my country?)

 

I would like to know why it costs more than monthly plan because ideally I prefer to choose annual pay so that I don't have to send invoice to my company every month. (BTW your online customer service said I can choose monthly plan,  but I don't think that is an ideal solution for me.)

 

Terry

4 replies

Adobe Employee
October 30, 2024

Hi @Terry_ksk6141,

 

好的好的,再次謝謝您以及團隊對於 Adobe Stock 的支持。我們已經著手處理此問題,如果您有其他任何的問題,也請與我們聯繫。

 

Yvonne

Participant
October 30, 2024

Hi Yvonne,

謝謝您的協助,這樣我了解了,我們預計11/11之後才會開始採用adobe stock的服務,我跟團隊討論看看,應該有機會先使用第1個方案,之後再購買年度方案,再次感謝。

Terry

Adobe Employee
October 30, 2024

Terry 您好,

 

我是 Adobe Stock 的產品經理 Yvonne,非常感謝您提出這個問題,也很抱歉給您不愉悅的使用經驗。正確的年度預付金額應該是 NTD$6,300 x 12 = NTD$75,600。我和我的同事們已經著手調查並且盡快解決此問題,預計需要 2 週~1 個月的時間來解決,在此之前,如果您需要使用 Adobe 圖庫,我們有兩個方案提供給您參考:

  1. 如果您能預估用量以及使用週期,請您訂閱每月繳費年度計畫,然後在 14 天之內取消方案,這樣您就不需要支付任何費用。
  2. 如果用量與使用週期難以預估,但仍需要在我們解決此問題之前就使用 Adobe 圖庫,請您還是訂閱每月繳費年度計畫,我們會另外給予免費的額度,讓您和您的團隊有多於 750 個資產可以使用,只是需要麻煩您辛苦每月向公司報銷。

 

如有任何問題,歡迎隨時向我們提出,再次對於造成您的不便我們深感抱歉。

 

Yvonne

 

 

-------------

cc @Liza5C0C 

 

Hello Terry,

 

I am Yvonne, the Product Manager on Adobe Stock team. Thank you very much for raising this question, and I apologize for the unpleasant experience. The correct annual prepayment amount should be NTD$6,300 x 12 = NTD$75,600. My colleagues and I are already investigating this issue and working to resolve it as soon as possible. We estimate it will take about 2 weeks to a month to fully resolve this issue. In the meantime, if you need to use Adobe Stock, we have two options for your consideration:

  1. If you can estimate your usage and the required duration, please subscribe to the annual plan, paid monthly, and cancel the plan within 14 days. This way, you won’t incur any charges.
  2. If estimating your usage and duration is challenging, but you still need access to Adobe Stock before we resolve this issue, please still subscribe to theannual plan, paid monthly. We will provide you with additional free quotas, allowing you and your team access to more than 750 assets. However, you will need to file for reimbursement from your company each month.

 

If you have any questions, please feel free to reach out. Once again, we sincerely apologize for any inconvenience caused.

 

Sincerely,

Yvonne

Abambo
Community Expert
Community Expert
October 29, 2024

I do not read Chinese, so I can't check if the subscriptions are equal, but at a first sight, I can confirm your findings. 12x6,000=72,000. May be @Riya123 or @Liza5C0C can help here?

ABAMBO | Hard- and Software Engineer | Photographer