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Participant
Dec 18, 2024 12:51 PM UTC
Open for Voting

Wrong media description - mov editable

Hi,

I've bought too fast, read "fully editable" and clicked.

This is not editable mov file. How can I request the points back?

The movie: AdobeStock_780270908.mov

Thanks

Maciej

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5 replies

Abambo
Community Expert
Community Expert
Dec 31, 2024 8:12 PM UTC

@Maciej22996748mobi,

You're welcome. 

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ABAMBO | Hard- and Software Engineer | Photographer
Participant
Dec 25, 2024 1:37 PM UTC

Thanks @Abambo for your tips!

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Participant
Dec 25, 2024 1:36 PM UTC

@Contributor1 Thank you!

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Community Manager
Dec 23, 2024 10:29 PM UTC

Hello @Maciej22996748mobi, I see the issue you're referencing and I've added the credits back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the video.

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Abambo
Community Expert
Community Expert
Dec 22, 2024 4:00 PM UTC

That can't work for mov files. They would need to be mogrt templates to be editable. @Contributor1, there are a number of other mov assets in this contributors portfolio with the same problem.

 

@Maciej22996748mobi, I suppose that @Contributor1 can refund you the credits. If you do not like to wait for him to intervene, feel free to contact customer care.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
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(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

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If in doubt, ask the forum. 

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ABAMBO | Hard- and Software Engineer | Photographer