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Participant
February 10, 2024

Adobe Express: Animate Characters - Internal Server Error

  • February 10, 2024
  • 98 replies
  • 11337 views

I have been trying to make short, animated videos from voice files using the "Animate Characters" feature but keep receiving the error message: "We were unable to contact our service. Please try again later. (Error code: INTERNAL_SERVER_ERROR)."

98 replies

Participating Frequently
February 11, 2026

Hi, thank you very much for your work! Everything is fine again! Best regards!😊👍

AK12ULTRA
Participant
February 11, 2026
Nonesz1981
Participating Frequently
February 11, 2026

try it on a laptop, It worked for me this morning. Already made 8 videos.

AK12ULTRA
Participant
February 11, 2026

Bro I have mobile only

Nonesz1981
Participating Frequently
February 11, 2026

IT IS FIXED! I’ve just animated a character successfully! :)

Ryan ST
Participant
February 10, 2026

Hi , I am getting the same error , trying since morning and getting the same error , have tried on mobile , application , changed browser but no luck

Stephanie SB
Participant
February 10, 2026

Does not work for me either. 

beatriz brazileiro
Participant
February 10, 2026

Hey guys, any updates on when the system will be back up?

Nonesz1981
Participating Frequently
February 10, 2026

read the comments

StickmanMaze
Participant
February 10, 2026

I just had a chat with the support

Raju09ui
Participant
February 10, 2026

What happening guys It showing internal server down..

Nero_56
Participant
February 10, 2026
same. When will the server recover?
Van287
Participant
February 10, 2026

Same bro

papAi7
Participant
February 10, 2026

Same

Nonesz1981
Participating Frequently
February 10, 2026

I contacted the support in chat - they will look after the issue and keep me posted. Will post here if I get any new info. 

 

Stephanie SB
Participant
February 10, 2026

Thanks!