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Allie36903042wczd
Participant
February 10, 2024

Adobe Express: Animate Characters - Internal Server Error

  • February 10, 2024
  • 98 replies
  • 11337 views

I have been trying to make short, animated videos from voice files using the "Animate Characters" feature but keep receiving the error message: "We were unable to contact our service. Please try again later. (Error code: INTERNAL_SERVER_ERROR)."

    98 replies

    Show previous replies
    Nonesz1981
    Nonesz1981
    Participating Frequently
    February 10, 2026
    Same here… very frustrating as I just need it in my work...

     

      Rosiel lima
      Rosiel lima
      Participating Frequently
      February 10, 2026

       

        Rosiel lima
        Rosiel lima
        Participating Frequently
        February 10, 2026

        O meu tbm está assim 

          ForB English
          ForB English
          Participant
          February 10, 2026

          Same here. It was okay until yesterday.

          Is anybody in Adobe working on this issue?

          I need to finish editing and uploading a video in 3 hours.

            Rosiel lima
            Rosiel lima
            Participating Frequently
            February 10, 2026

            Same here. It was okay until yesterday.

            Is anybody in Adobe working on this issue?

            I need to finish editing and uploading a video in 3 hours.

            O meu está igual 

              J
              Joke Channel35370539318q
              Participating Frequently
              February 10, 2026

              Hello,

              I'm having some troubles with my account. I always get the error "Internal server error" when I try to access make Animate from Audio. My account ist free, i do not know if I can get help.

               

              Thank you.

              Best regards,

                Reallyconfused
                Reallyconfused
                Participant
                February 10, 2026

                Same, since yesterday. I’ve tried to close and re open the app but nothing. Only I’m recording not using voice files.

                  Sujit7373
                  Sujit7373
                  Participant
                  February 10, 2026

                  How it fix i saw some people commented in 2024 and from then and now their problem not solved 

                    V
                    Vincent_Madelaine
                    Participant
                    February 10, 2026

                    J’ai eu ce problème en 2024, il avait été résolu au bout de quelques jours. Le même problème est revenu hier. J’espère qu’ils interviendront rapidement pour le résoudre.

                    bimaadist
                    bimaadist
                    Participant
                    February 10, 2026

                    it happened to me today

                      B
                      Belab
                      Participant
                      September 8, 2025

                      I had this same problem:

                      We were unable to contact our service. Please try again later. (Error code: INTERNAL_SERVER_ERROR)

                      100% of the time with the Adobe Express web app when I was uploading a .m4a file. This had regular AAC encoding, not Apple lossless encoding.) 

                      The problem went away when I converted the file to .MP3. I used the free website convertio.co. 

                        K
                        khuram_6285
                        Participant
                        August 24, 2025

                        Very disappointed by adobe express. I think they use this Animate character feature only to clickbait people for using their application. Because this features only works for some time and then never works for many days. This is totally frustrating for users. I am withdrawing my premium membership. 

                        M
                        Community Manager
                        mahmoud_5524Community Manager
                        Community Manager
                        August 25, 2025

                        Hi @khuram_6285,

                         

                        We’re very sorry for the frustration you’ve experienced with the Animate Characters feature – we understand how disappointing it is when a tool stops working intermittently.

                         

                        If the troubleshooting steps (using a different browser or device, clearing cache, using incognito mode, or retrying at different times) don’t resolve the issue, we recommend contacting Adobe Support directly. You can reach them here:

                         

                        https://adobe.ly/45ykeZP and share your Adobe ID so they can investigate your case thoroughly.

                         

                        We appreciate your feedback and hope the team can help restore full functionality quickly.

                         


                        ^MM

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