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Participant
February 10, 2024

Adobe Express: Animate Characters - Internal Server Error

  • February 10, 2024
  • 98 replies
  • 11337 views

I have been trying to make short, animated videos from voice files using the "Animate Characters" feature but keep receiving the error message: "We were unable to contact our service. Please try again later. (Error code: INTERNAL_SERVER_ERROR)."

98 replies

Participant
September 17, 2024

I can't use Animate from characters I either get "INTERNAL_SERVER_ERROR" or it's stuck on "Waiting in the queue"

Participant
September 17, 2024

I have the same problem 

Participant
September 17, 2024

Hi, I have the same probleme on Chrome and Explorer

Participant
September 17, 2024

Hello, the same problem for me ... i try to use a sound.mp3 and doesnt work .. 
After 2 min to wait this message : Internal Server Error.
And nothing after that .. Please help me 

cherryss47721624
Participant
September 17, 2024

Hello community, can you tell me how to fix Adobe Express connection issue. I'm not sure why it is suddenly having more and more problems like this over the last week I've started using it. I have a premium membership but I'm using the free adobe express. Do I have to switch over or something? I cannot see any switches. I tried quitting and starting again but makes no difference.

Participant
September 17, 2024

same problem here with Adobe Express. Error : Internal Server DOWN

September 18, 2024

Adobe might be updating something.

I occassionally get "You are Offline" message on the screen. 
This occassionally happens.

Cheers,
O.Nate

Participant
September 17, 2024

Same thing is happening to me, did you find a solution?

Participant
August 9, 2024
hello why can't I convert sound to video? Usually I often do this but since last week I can't. I've moved devices, networks, and audio. but still can't. Please help me. Thank You
Participant
September 17, 2024

Did you get it resolved or used something else? I need to finish my project for tomorrow and it keeps coming up with same message.

Participating Frequently
February 10, 2024
Hi, i can't mp3 upload to animate from audio. "Internal Server Error" What can I do? I know it is free, but if you have a little time please help. Thank you.
Adobe Employee
February 11, 2024

Hi @Joke Channel35370539318q 

 

This should now be fixed. Sorry for the inconvenience.

 

Abhi G

Participating Frequently
February 11, 2024
Hi,
Thank you very much!!!
Best regards