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Participant
February 10, 2024

Adobe Express: Animate Characters - Internal Server Error

  • February 10, 2024
  • 98 replies
  • 11337 views

I have been trying to make short, animated videos from voice files using the "Animate Characters" feature but keep receiving the error message: "We were unable to contact our service. Please try again later. (Error code: INTERNAL_SERVER_ERROR)."

98 replies

Participating Frequently
September 18, 2024

Hi


Thanks for the reply. Yep, I still keep getting the same error message. ☹

 

Participant
September 18, 2024

Got the same issue, i hope they fix it asap please!! 

Participant
September 18, 2024

Yes, still experiencing the same failure. I just tried to create a recording and go tthis message: 

Adobe Employee
September 18, 2024

Hi @Hamid36694956r3x0 

 

The feature was disabled temporarily, but has now been re-enabled. We are are continuing to investigate lingering failures. Are you still experiencing them?

 

Thanks,

Abhi G

 

 

Participating Frequently
September 18, 2024

What do you mean by having turned the feature off? Adobe Express still has this on:

Participant
September 18, 2024

Hi 

I have a difficultues to uploading the vedio.  Please find the attached error messge.

Many Thanks 

 

Participant
September 18, 2024

Oi, muito obrigada pelo suporte! A função voltou por um período e agora esta dando um outro erro.

 

Adobe Employee
September 17, 2024

Hi,

 

Thanks for reporting this issue. We are actively investigating. In the meantime, we have temporarily turned this feature off.

Thanks for your patience.

 

Abhi G

Participant
September 17, 2024

I'm trying to use the Animate Your Voice feature but I keep getting a message that says "Internal Server Error" after I record and the video is being processed. Any ideas why this is happening?

Participant
September 17, 2024

Ao animar personagens, esta aparecendo a mensagem "erro interno" (anexo) depois de um longo tempo com status "na fila" e depois não conclui a operação. Time de suporte, podem nos ajudar com isso? Vi que várias pessoas estão reportando o mesmo erro. Obrigada!