Participant

Adobe Express: Animate Characters - Internal Server Error

Forum|Forum|2 years ago
February 10, 2024
98 replies
11337 views

I have been trying to make short, animated videos from voice files using the "Animate Characters" feature but keep receiving the error message: "We were unable to contact our service. Please try again later. (Error code: INTERNAL_SERVER_ERROR)."

Show previous replies

H

Hamid36694956r3x0

Participating Frequently

@Diwanshu38583064rj8m

I was able to generate one clip but got the error message again when generating a second one. 😞

U

unit338736209vcah

Participant

Hi, can someone please help me? While creating a video using Animate from audio, I keep encountering an internal error. I haven't been able to resolve it for the past two days.

chaimaa.7

Community Manager

Hi @unit338736209vcah. Sorry to hear you've been running into this issue, the good news is we have implemented several fixes designed to enhance the stability of this feature. Could you please give it another try and let us know if you observe any improvements on your side?

Thanks ^CA

U

unit338736209vcah

Participant

Thank you for your reply and the fix. Now it's working fine

Thank you

D

Diwanshu38583064rj8m

Participant

I am still getting this issue. What's the update on the resolution? If not resolved, then what's the ETA? I guess a company like Adobe can at least give an ETA for a fix.

A

Abhi.G @ ADBE

Adobe Employee

For folks who are still running into this issue, I just wanted to note that engineers are continuing their investigation, but I am not aware of an exact ETA. Thanks for your patience.

Abhi G

R

Redex61

Participant

Yes, still experiencing the same failure.

R

roberto_7796

Participant

qual a previsão para que funcione no Animate Characters?

Estou trabalhando em alguns projetos e hoje foi um dia perdido

arthurf1953595

Participant

Olha, eu consegui usando a minha voz mesmo, aí eu usei um programa de edição pra usar a voz gerada por IA. De qualquer forma é um pouco mais trabalhoso e espero que resolvam.

S

social_video0420

Participant

Estoy Generando videos y el programa no funciona al generar el MP4