Participant

Adobe Express: Animate Characters - Internal Server Error

Forum|Forum|2 years ago
February 10, 2024
98 replies
11337 views

I have been trying to make short, animated videos from voice files using the "Animate Characters" feature but keep receiving the error message: "We were unable to contact our service. Please try again later. (Error code: INTERNAL_SERVER_ERROR)."

Show previous replies

H

Hamid36694956r3x0

Participating Frequently

@smallskeptic

Agreed. Though, it's worked here and there for me today, and I've managed to generate four short animations. But it's totally random whether it works or not because a lot of the time the error message still pops up.

S

smallskeptic

Participating Frequently

It's been a few days already. Obviously this is not a quick fix. It might be nice to put a label on the animation website saying "Temporarily unavailable" so that people don't waste their time trying and failing. I've already wated too much time.

V

Vincent_Madelaine

Participant

Any news ?!

D

david_8764

Participant

I am having the same issue. I finally just gave up.

M

Mirela38590898ghcz

Participant

Is anybody here at Adobe even trying to resolve this issue or we are waiting in vain? It's happening for a lot of days already.

H

Hamid36694956r3x0

Participating Frequently

@joseph_7662

Thanks for the tip, but no luck here. This worked once on Firefox, but the error message keeps popping up now. 😞

S

stephen_0238

Participant

I have a half finished video that's due tomorrow and I've been unable to complete it due to this error. What is the ETA on a fix?

J

joseph_7662

Participant

I couldn't get this Animate Characters feature to work on Edge or Chrome. However I was able to get it to work on Firefox.

I hope that helps people. 🙂