Participant

Adobe Express: Animate Characters - Internal Server Error

Forum|Forum|2 years ago
February 10, 2024
98 replies
11337 views

I have been trying to make short, animated videos from voice files using the "Animate Characters" feature but keep receiving the error message: "We were unable to contact our service. Please try again later. (Error code: INTERNAL_SERVER_ERROR)."

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A

Allie36903042wczdAuthor

Participant

Yes, I have been able to create and edit a few videos with no problems! Thank you for your work on this, Abhi.

A

Abhi.G @ ADBE

Adobe Employee

Update: we've deployed a few fixes aimed at improving the stability of this feature. Could you please try now and let us know if you are noticing any improvements on your end?

Thanks

Abhi G

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nature3338701976kw

Participant

i keeo seeing this i've tried for my app. I've tried on different web browsers and I keep getting the same message all of the time

A

Abhi.G @ ADBE

Adobe Employee

Hi folks,

We are making progress in resolving this issue, and understand your frustration that it's taking longer than expected. As noted earlier, the team is working on this as a top priority.

Abhi G

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Allan23194819zexa

Participant

As a Premium Member, we are 100% disappointed

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Allan23194819zexa

Participant

EXACTLY! I work at an elementary school where students work hard writing scripts. Each time, they are disappointed that they cannot animate their work, IT KILLS ME

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Karin36000763po8k

Participant

I am paying for the entire adobe package and I am having the same problem. I hope they solve it soon. It is definitely very annoying and frustrating.

S

smallskeptic

Participating Frequently

Nope, didn't work. Nor did incognito browser window. Very frustrating. Are they actually working on this? I mean, I know it's a free product, but how about having some pride your work?

S

smallskeptic

Participating Frequently

Will try, many thanks!

K

Krisztian_Kovacs0388

Participant

try to clear the cache of your browser before you try to preview the animation. worked for me