Participant

Adobe Express App for iOS can only open the app but can not open existing files or open a new work

Forum|Forum|6 days ago
February 6, 2026
15 replies
202 views

I’m able to open the app, but I’m unable to open any existing files or create a new project. The screen stays on the loading page. I also tried reinstalling the app, but the issue persists.

My iOS version is 26.2.1.

Tarun Saini

Community Manager

Hi @LKD2608 , @Nancybridgiexxx,

We’re sorry to hear about this. Could you please check again and let us know if you’re still experiencing this issue?

Regards,

Tarun

Nancybridgiexxx

Participant

X

Tarun Saini

Community Manager

Hi all,

Our product team has resolved this issue. Please try again and let us know whether you are still experiencing this issue.

Regards,

Tarun

LKD2608

Participant

Here is not working. how to solve this issue?

Nancybridgiexxx

Participant

Here is not working. how to solve this issue?

neither!!

C

calm_curiosity5EBF

Participant

Buenos días, por acá tenemos el mismo problema, la app se abre al intentar ingresar a la carpeta de edición o un archivo en específico se queda girando..

Tarun Saini

Community Manager

Hi all,

Our product team has resolved this issue. Please try again and let us know whether you are still experiencing this issue.

Regards,

Tarun

vivy_LAuthor

Participant

Hi, The issue seems resolved—I can open my existing files and create a new project. 👌

Milind badve

Participant

Whenever I am opening the file it keeps buffering continuously in loop. And not opening any of the files on ios.
at the same time working perfectly on android

Wayne K

Participant

I have the same issue. It was working fine last night. This is on my iPhone and it’s up to date. App will open and I can see past projects but can’t open them or when I select a new photo to use it will let me click the edit original button then it just sits there and won’t open to let me edit.