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Adobe Express App for iOS can only open the app but can not open existing files or open a new work

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I’m able to open the app, but I’m unable to open any existing files or create a new project. The screen stays on the loading page. I also tried reinstalling the app, but the issue persists.

My iOS version is 26.2.1.

buoybuhund123

Participant

@Tarun Saini Issue happening on my PC right now - unacceptable! I have a quick turnaround needed on a project

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Tarun Saini

Community Manager

Hi @buoybuhund123,

We’re sorry to hear about this. Could you please let us know the version of the operating system you’re using?

Regards,

Tarun

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Tarun Saini

Community Manager

Hi @LKD2608 , @Nancybridgiexxx,

We’re sorry to hear about this. Could you please check again and let us know if you’re still experiencing this issue?

Regards,

Tarun

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Nancybridgiexxx

Participant

X

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Tarun Saini

Community Manager

Hi all,

Our product team has resolved this issue. Please try again and let us know whether you are still experiencing this issue.

Regards,

Tarun

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LKD2608

Participant

Here is not working. how to solve this issue?

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Nancybridgiexxx

Participant

Here is not working. how to solve this issue?

neither!!

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C

calm_curiosity5EBF

Participant

Buenos días, por acá tenemos el mismo problema, la app se abre al intentar ingresar a la carpeta de edición o un archivo en específico se queda girando..

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Tarun Saini

Community Manager

Hi all,

Our product team has resolved this issue. Please try again and let us know whether you are still experiencing this issue.

Regards,

Tarun

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vivy_LAuthor

Participant

Hi, The issue seems resolved—I can open my existing files and create a new project. 👌

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Milind badve

Participant

Whenever I am opening the file it keeps buffering continuously in loop. And not opening any of the files on ios.
at the same time working perfectly on android

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Wayne K

Participant

I have the same issue. It was working fine last night. This is on my iPhone and it’s up to date. App will open and I can see past projects but can’t open them or when I select a new photo to use it will let me click the edit original button then it just sits there and won’t open to let me edit.

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