Hi @skullnbonz, @tssb111, and @Holly248840709GRE!
Thank you all for flagging this - and @tssb111, I'm really sorry you missed your deadline because of this.
The fact that this started on July 3rd across multiple users/browsers, and that swatches work fine but the custom color picker specifically causes the freeze, strongly suggests something changed on our end. I'm escalating this to our engineering team right away.
In the meantime, could you try disabling hardware acceleration in your browser and see if that helps?
- Chrome: Settings > System > turn off "Use hardware acceleration when available" > relaunch Chrome
- Edge: Settings > System and performance > turn off "Use hardware acceleration when available" > relaunch Edge
To help our team investigate further, could you also provide:
- A screen recording of the freeze happening - showing the moment you open the color picker and it locks up
- A HAR file captured while reproducing the issue. Here's how to generate one: https://helpx.adobe.com/enterprise/kb/generate-har-file.html
- Browser version/machine specs - you can find this in your browser's About menu and specifically your OS version.
Possible workaround: if you know your target color value, using the hex input field instead of the color picker wheel/slider may let you get some work done in the meantime.
We'll update this thread as soon as we have more information!
Rose
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