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Jwkk37892553388r
Participant
June 6, 2024

adobe express connection interrupted

  • June 6, 2024
  • 40 replies
  • 15866 views
adobe express connection interrupted on PC

    40 replies

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    J
    Jay38364947jv5l
    Participant
    July 1, 2024

    So, switching from our company DNS to Google DNS allowed us to view the content.  Here's the issue: Umbrella logs don't show any blocking or filtering of Adobe.  Somehow Adobe is detecting the DNS request action as an "interruption" even though Umbrella doesn't actually interrupt the session.  

    D
    default38321681ssssrr
    Participant
    July 1, 2024
    Adobe Express keeps giving error for connection interrupted
    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    July 1, 2024

    Hey @default38321681ssssrr, @Asivhothe38358164lpg8 @default38356372hvao2g , Please share the HAR file containing logs of your network traffic when you access Express.

     

    You can refer to the following for fetching the HAR file:

    1. https://adobe.ly/4boxfol...
    2.  https://adobe.ly/4brodah)

     

    We require this file to investigate the root cause of the issue.

    A
    Asivhothe38358164lpg8
    Participant
    July 1, 2024

    My wifi is good  but i get the error above,

    D
    default38356372hvao2g
    Participant
    July 1, 2024
    A la connexion et ouiverture des dossiers, très long et ne s'ouvre pas. Obligé de relancer la page continuellement
    D
    default38346311q8q9rd
    Participant
    June 30, 2024
    Hello. I'm unable to utilize Express and keep receiving the following message: Connect Disrupted: Adobe Express needs to reconnect. Refresh this page to resume your work. (F) I have signed out and back into my account and restarted my computer but the issue hasn't resolved.
    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    June 28, 2024

    Hi all @Brandon38324027jff4 @Elaine A. @Matt38319591gjyh @MPR5FA5, @Juan Alberto38262485nbqj @Meredith38318682blu0 @default38321681ssssrr @default38317862gov2ah @default38314233ync1qg @Alxzndra 

     

    To investigate the root cause of the issue, we require the HAR file containing logs of your network traffic when you access Express.

     

    You can refer to the following for fetching the HAR file:

    1. https://support.zendesk.com/hc/en-us/articles/4408828867098-Generating-a-HAR-file-for-troubleshooting
    2.  https://support.citrix.com/article/CTX275208/create-a-har-file-for-edge)

     

    You can share the file with me via community DM.

    (Click on the mail icon you'd get on the top right corner of the community page (this page)  > Click compose message > Enter 'Amitej' under the 'Send to' field)

     

     

    Note: It would be quick and helpful if you're willing to connect with us and the product engineering team to get this resolved ASAP! 

     

     

     

    Thanks

    Amitej 

    B
    Brandon38324027jff4
    Participant
    June 28, 2024

    This has also been happening for me for at least three days now, it is extremely frustrating but I am glad to know I am not the only one. Is there a way to report this to adobe?

    Elaine A.
    Elaine A.
    Participant
    June 28, 2024

    Hi, I contacted Adobe customer service. There is a Bug with Adobe Express on company-based Adobe subscribers, They are working on it but cannot give an ETA when the bug will be resolved.

     

    They informed me that your Home or Mobile app is working.

    M
    Matt38319591gjyh
    Participant
    June 28, 2024

    When the "Connection Interuppted" message appears , try spaming refresh in the browser, hit it like 10 or so times .  That seemed to work for a few users that have seen this bug.....

    D
    default38321681ssssrr
    Participant
    June 28, 2024
    Cannot use Adobe Express because of a Connection Interrupted message
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