Participant

Adobe Express Download Fail: We're working on your file, you'll be able to download it soon

Forum|Forum|2 years ago
August 24, 2023
65 replies
24859 views

When downloading a project it is always stuck in "We're working on your file, you'll be able to download it soon

Performance

Participant

Hello, I am having the same issue for several hours now. I have scoured the thread and tried all the tricks previously mentioned.

Amitej S

Community Manager

Hi @Energetic_Lightning7969, could you please share the project URL with us via community DM so we can investigate this further? Is it happening with all the projects, or is it a specific project type with which you face this issue?

E

eve_8276

Participant

hello i am having the same issue with my project as well, please fix and you might want to figure out this issue internally as this issue seems to have been going on for years now

https://new.express.adobe.com/id/urn:aaid:sc:VA6C2:aa1e3834-4508-5294-8216-304c41878741?category=search

Amitej S

Community Manager

Hi @eve_8276, Welcome to our Adobe Express Community!

Adobe Express recently experienced an outage, which may be related to your issue. Our teams have implemented a fix. Could you please confirm if it’s working correctly for you now? You can also view the current status here: https://adobe.ly/3I0IY3W.

Thank you!

David__B

Adobe Employee

Hi @Swaggz we checked if there was anything you could have done from your side with our developers. They said there wasn't outside of remaking the project. They are working on some backend fixes to prevent projects from getting into the state that caused the issue.

Swaggz

Participating Frequently

@David__B @Tarun Saini that worked, thanks. Was there something we could've done ourselves to fix it?

David__B

Adobe Employee

Hi @Swaggz I added a link to the file on the Google doc

Swaggz

Participating Frequently

@Tarun Saini we can't see PMs. Will you please add it to that Google Doc?

Swaggz

Participating Frequently

@David__B the entire project was recorded in Adobe Express so there aren't any seperate files.

Tarun Saini

Community Manager

Hi

@alicia_4521

,

Our product team attempted to repair your file and created a new version you can check. I have sent you a private message with your project.

Regards,

Tarun

A

alicia_4521

Participating Frequently

I did make a duplicate file and try taking out all the audio bit by bit and it still didn't want to finish saving so I could download. Hence my journey to your community board here seeking help.

David__B

Adobe Employee

Hi @alicia_4521 and @Swaggz

We heard back from engineering that the issue might be some corruption in the audio file, which is causing it to not process correctly. I'm not able to see how the audio is set up in the file, but is it possible to detach, save, and reattach it?

Swaggz

Participating Frequently

@Tarun Saini we can't receive private messages, I'm assuming per our licensing agreement. I'll approve your request to access the Google Doc.

Tarun Saini

Community Manager

Thanks for reaching out! Could you elaborate more on the issue? I've requested project access. Also, what file format are you trying to download? Is it happening with just this file or all files?

Regards,

Tarun

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