Skip to main content
Q
Qurrat-Ul-Ain310003651gsa
Participant
August 24, 2023

Adobe Express Download Fail: We're working on your file, you'll be able to download it soon

  • August 24, 2023
  • 65 replies
  • 24863 views

When downloading a project it is always stuck in "We're working on your file, you'll be able to download it soon

    65 replies

    Show previous replies
    K
    Kylee36423565tabc
    Participant
    March 30, 2024

    This worked for me as well!

    S
    Stacie29410664u687
    Participant
    February 27, 2024

    Hello! 

    I have finished an Adobe Express project and am trying to download it to my computer. When I hit Download in the upper right-hand corner, the message attached pops up. 

     

    This message has popped up for me ever since the new adobe express was pushed out -- so i know no one is "working on it". The same happens if i select "share" also at the top right. 

     

    Im unsure which version of the adobe express app im running -- but its not the old one that worked. Im using a PC that is running Windows 10 (i think). I use adobe in Google Chrome version 122.0.6261.70(64-bit). Could the browser be the issue? 

     

    Thank you for any help you may be able to provide. 

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    February 27, 2024

    Hi @Stacie29410664u687 

     

    If you create a duplicate of the project and attempt to download that version, do you encounter the same error? Would it be possible share a link to the project here if you feel comfortable doing so?

    Thanks,
    Dave

    S
    Swapnil30888458z052
    Participant
    February 25, 2024

    If you're on chrome, just reset permission and delete cookies, that's it and refresh the page.

      D
      Dana35339763h97s
      Participant
      February 8, 2024

      I am having the same issue and I need this video in like 30 minutes. 

       

      A
      Adobe Employee
      Abhi.G @ ADBE
      Adobe Employee
      February 8, 2024

      @Brendon34303698f7zk

       

      Sorry to hear you too are running into this issue. We really need to take a look at your Express file to figure out what's going on. Please send me a direct message to set up file sharing.

       

      Thanks

      Abhi G (Adobe)

       

      B
      Brendon34303698f7zk
      Participant
      February 8, 2024

      dude im having this same problem

      A
      Adobe Employee
      Abhi.G @ ADBE
      Adobe Employee
      February 7, 2024

      @Kamel35182659trf1 please see https://community.adobe.com/t5/adobe-express-bugs/can-t-download-a-file/idc-p/14372741#M11168

       

      Thanks

      Abhi G

      K
      Kamel35182659trf1
      Participant
      February 6, 2024

      having the same issue! 

       

      https://new.express.adobe.com/id/urn:aaid:sc:VA6C2:4b684be6-9db7-4450-97d3-4ec7402455e0?category=media&tab=photos

        A
        Adobe Employee
        Abhi.G @ ADBE
        Adobe Employee
        January 22, 2024

        @perivwo @altheac67587394 (or anyone else still seeing this issue) please send me a direct message if you are willing to share your Express file with me (for investigation)

         

        Thanks

        Abhi G

        P
        perivwo
        Participant
        January 22, 2024

        Having the same problem. Ive tried everything. Quite frustrating

         

        Show more replies
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices