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Participant
August 24, 2023

Adobe Express Download Fail: We're working on your file, you'll be able to download it soon

  • August 24, 2023
  • 65 replies
  • 24863 views

When downloading a project it is always stuck in "We're working on your file, you'll be able to download it soon

65 replies

Adobe Employee
November 9, 2023

@Ishaan33484227twya 

 

Please post the url (from the browser's address bar) of your Express file. 

 

Thanks

Abhi G

Participant
November 9, 2023

having this issue right now. what should i do

Adobe Employee
November 3, 2023

Hi @Wurmwood

 

I just sent you a DM for follow up.

 

Thanks

Abhi G

Wurmwood
Participating Frequently
November 3, 2023

Having this exact issue now. Has anyone found a fix?

Participant
August 24, 2023

Myself and my colleagues are also experiencing the same issue.

 

It was working previously but since the recent update, it will not work. We are using Citrix and wondering if that could be the issue?

 

I've tested the system requirements (Adobe Express System Requirements) and they are all working, i.e. WebGL2 and WebAssemble both come back as positive.

 

Any help would be appreciated.