Participant

Adobe Express download stuck at 90%

Forum|Forum|2 years ago
March 4, 2024
15 replies
4382 views

Hello, I'm trying to download images from Express and the download will quickly progress to 90% and then get stuck and will never download. There's no error message.

These are images created from 'text to image'. I thought it might be due to being out of generative credits but my plan should allow 1000?

I have tried multiple files which all have the same problem and have tried clearing cache and restarting browser.

amy_9737

Participant

I am also having this same issue, and I’m on a tight deadline. I’ve spent the last 72 hours working on a project. This is maddening.

mlmjt

Participant

I relate to the stress of a tight deadline! I couldn’t export a mostly text-based PDF of 8 pages for th past 4 hours. I attempted HEC_DK_ISC’s suggestion of trying on MS Edge and instead of exporting PDF for regular documents, I exported PDF for printing and somewhow that worked.

D

D29105190jfso

Participating Frequently

I am stuck in the moras that is the 90% dead-in-the-water issue. No changes to the document, its length, being original or unoriginal, security enacted/deactivated, nothing is working that will allow me to translate a Spanish document to English. Given this issue is not new to Adobe, one would have hoped that by now - a year-plus later - the issue would have been resolved. I use Windows 11 and have tried using Edge and Chrome, SOSDD. Any new and original ideas GREATLY appreciated. Thank you.

HEC_DK_ISC

Participant

I solved this issue in MS Edge by the following:

I turned off the browser security features as recommended.
I duplicated the original document, not as another standalone document, but into a new document in a NEWLY CREATED PROJECT. (Just duplicating the document didn’t work.)

Then I was able to download without a problem.
This is bad bug and should be fixed by Adobe ASAP.

mlmjt

Participant

Thanks for this tip. Not sure why or how it works as it didn’t necessarily work on my first try but 4 hours later it worked!

J

jparis@floridapoly.edu

Participant

I am having the same problem, getting stuck at 90% and I’ve tried everything in this thread. I need the projects today and this is very problematic.

Rose DV

Community Manager

Hi @jparis@floridapoly.edu, sorry you're running into this, especially with a deadline today — that's the worst timing.

Since you've already been through the troubleshooting in this thread, the fastest path for a same-day deadline is our Chat Support team, since they can dig into your account and file directly: https://helpx.adobe.com/support.html (click the three dots)

If you're able to also share the project link here or via DM, please duplicate it first and share the duplicate with edit access, so your original stays untouched. That'll help us take a closer look at what's going on with this specific file.

Rose

Emma-Mal99

Participant

I am still having this issue in February 2026. A large presentation is still at 90% and no matter what I do, it will not download. I have followed all of the steps in this thread, and I am using the desktop app.

ART2FACT SOCIETY

Participant

I HAVE BEEN EXPERIENCING THE SAME PROBLEM AND MY SOLUTION WAS COPY THE FILES YOU WOULD LIKE IN ONE PROJECT INTO A NEW PROJECT, ONE BY ONE AND MAKE SURE THE PROJECT IS NOT OVERLOADED WITH FILES. I THINK THE SYSTEM HAS TROUBLES WHEN THERE ARE TOO MANY LARGE FILES OPEN IN PROJECT.

AFTER I STARTED A NEW PROJECT, I COPIED THE PHOTOS AND IT SAVED IN NO PROBLEM. I HOPE THIS HELPS YOU😁

HEC_DK_ISC

Participant

This is what worked for me as well.

C

Claudio37716230vy12

Participant

Having the same issue at 81%.

Amitej S

Community Manager

Hey @Claudio37716230vy12, thanks for reaching out!

We need some more info on this issue. Have you tried working with a different browser, in private/incognito browsing mode, or switching to a different internet connection to see if that makes any difference?

Is this issue unique to this project, or does it affect other projects? Is it specific to the file type you're exporting, such as PDF, PNG, JPG, or MP4? Are you willing to share the project with us to investigate it? We'd need edit access to the project as well.

Please share your observations and let us know about it.

Thanks!

Amitej

F

Flawless_Flutter2236

Participating Frequently

Suddenly I am unable to download anything that was already existing from my Adobe Express. it gets to 90% then hangs. Left it for a full day and still hung.

- I have tried 3 different browsers (Edge, Firefox, Chrome)

- Deleted cookies and cache

- Disabled all extensions

If I create a new item I can download it but anything that existed before a few days ago will not download. This is a huge problem!

F

Flawless_Flutter2236

Participating Frequently

To add, tried the desktop version and it happens there too.

S

sabin_0786

Participant

Trying to print a file locally instead of use Zazzle third party vendor and when I download the file as PDF, it gets stuck at 90%. I've gone throug resetting the browser and clearing the cache. This is the file link ->

Adobe Express file that gets stuck at 90%

chaimaa.7

Community Manager

Hello @sabin_0786. If your PDF download gets stuck at 90% in Adobe Express, here are some steps you can try to resolve the issue:

Use a Different Browser: Sometimes, switching to another browser (e.g., Firefox, Edge, or Safari) can bypass browser-specific issues.
Check File Size and Complexity: Large files or those with many design elements can sometimes cause issues. Try simplifying the design to see if it downloads successfully.
Test with Another File: Attempt to download a different file to confirm if the problem is specific to this design or a broader issue.
Disable Browser Extensions: Certain browser extensions can interfere with downloads. Temporarily disable them and retry.