Adobe Express is "Getting everything ready" for too long for all my files.

I have this issue as well - I can log into my iMac and I have no issues, however, I get this error message on my macbook. I am in the UK

I second this. Absolutely terrible. I'm up late trying to finish a project, and of course it's stuck on "getting everything ready" tonight but it worked fine yesterday. 

No its not, I'm in the US and have been dealing with this for weeks. 

Yes thank you very much. It's solved

@ay�a  @Sozuer could you please try now? We have deployed a fix for the bug that affected specific regions including Türkiye.

@slackerofthemind sorry for the experience you had with Adobe Express that caused the lack of trust.

Abhi G

Well, as I can "magically" connect now there's not much point in sending along the web service records.. at this point, we are moving all files from Express to other platforms. We simply cannot trust access to our own files with Adobe.

I enter the Adobe Express program but when I select the file in my library it does not open. I tried different files but it did not work. I tried from different mobile phones, tablets and computers but I could not get past the "loading" stage. I deleted and re-installed but it did not work. I connected from different networks but it did not work. I even tried from different countries via VPN.

I'm from Türkiye

@ay�a 

The issue you are seeing is specific to certain countries (including Turkey) and we are actively working on a fix.

Thanks for your patience.

Abhi G

looks like that....also there is no search button

Thanks for your response, @slackerofthemind. If you could provide us your web session traffic logs as outlined here https://support.google.com/admanager/answer/10358597?hl=en that may help with troubleshooting.

Feel free to send me a direct message if you prefer. You can do so by navigating to https://community.adobe.com/t5/user/viewprofilepage/user-id/11927426, signing in (if needed), and clicking the Message button.

Thanks,

Abhi G