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Marcus37900917hmdw
Participant
June 7, 2024

Adobe Express is not available. You do not have access to this service. Contact your IT admin...

I have the job of connecting Adobe Express Embed to a web application and have created a new Adobe account for this purpose. I followed these instructions. When calling the full editor according to this documentation, I always get the error Adobe Express is not available. You do not have access to this service. Contact your IT administrator to gain access.

 

I have been looking for a solution for hours. Without success. Even a new account did not provide a solution.

 

new.express.adobe.com works with my account. I was able to edit an image there. developer.adobe.com shows my Adobe Express project. Under "APIS" the "Adobe Express Embed SDK" is listed with my API key and under "Allowed Domain" my developer domain "localhost:44325". So everything looks correct there. adminconsole.adobe.com shows my user and developer, but no administrator. Therefore, I assume that my user/developer is already the administrator.

 

I ask for help, because I can't get any further.

返信数 13

Nimitha_J
Community Manager
Nimitha_JCommunity Manager
Community Manager
July 31, 2025

Marcus37900917hmdw

If you still have issues, could you please send the API key to my email, njalal@adobe.com, so that I can investigate this further?

 

Please note that the project name you gave in the developer console must match the app name in your SDK initialization.
Here is a starter tutorial to help. 

Nimitha | Adobe Express Extensibility Developer Experience
R
Reggieinseattle
Participant
July 31, 2025

Thanks for responding Nimitha.  I managed to resolve the issue by changing the localhost in vite.config.js to the default setting found in the Express Add-ons/Your add-ons/add-on testing tab.

M
Community Manager
mahmoud_5524Community Manager
Community Manager
July 31, 2025

Hi @Reggieinseattle,

 

Thanks for the update — glad to hear you were able to resolve it by adjusting the localhost setting in your vite.config.js. If you run into anything else while testing add-ons in Adobe Express, feel free to reach out. We're here to help!


^MM

Barranca
Community Manager
BarrancaCommunity Manager
Community Manager
July 29, 2025

As a general recommendation and for future reference, we do monitor such discussions better in the dedicated Adobe Express Developers forum (used for both add-ons and Embed SDK). Thanks!!

 

Davide Barranca | Sr. Developer Relations Engineer @Adobe
    Nimitha_J
    Community Manager
    Nimitha_JCommunity Manager
    Community Manager
    July 29, 2025

    @Safa3848175493fr 

    Can you please send the API key to my email, njalal@adobe.com, so that I can investigate this issue further?

     

    Please note that the project name you give in the developer console must match the app name in your SDK initialization.
    Here is a starter tutorial to help. 

    Nimitha | Adobe Express Extensibility Developer Experience
    R
    Reggieinseattle
    Participant
    July 26, 2025

    July 25, 2025...having the exact same issue as in the original post.  I have an Adobe Express subscription through the Creative Cloud and get the "Adobe Express is not available. You do not have access to this service. Contact your IT administrator to gain access."  Has this been resolved?  Is there a fix for this yet?

    M
    Community Expert
    Matthijs-ClasenerCommunity Expert
    Community Expert
    September 5, 2024

    Same problem here as well. We are a school. Students buy a subscription based on their private mail (gmail for example). They get this message while logging into Adobe Express. Express is also available for free, so it's weird that it does not allow to login. Help 🙂

      J
      johnathan_5854
      Participant
      August 19, 2024

      Hello @Lyn_D , 

      I am a student at UCF and am experiencing this same issue, I dont understand why this is happening as my plan states that Express is included in my plan. Any assistance would be greatly appreciated as I need to be able to use Express for my class.

        S
        Safa3848175493fr
        Participating Frequently
        July 29, 2024

        @Lyn_D thank you for your message. However, nothing but 8000 works. I tried 3000 and it was still showing the same error message.

        I know uploaded the code to my domain *.mydomain.com and I still see the error message

          S
          Safa3848175493fr
          Participating Frequently
          July 18, 2024

          My code only works when the localhost is running on localhost:8000,

          I added localhost:19006 to the Allowed domain list and it does not have an effect. The problem is with the allows domains section @Lyn_D 

           

          Lyn_D
          Lyn_D
          Inspiring
          July 24, 2024

          @Safa3848175493fr, Thank you for confirming adding localhost:19006 didn't make any difference. 
          I'm going to pass this on to get this investigated further and will get back to you as soon there is an update.


          ^Lyn

          S
          Safa3848175493fr
          Participating Frequently
          July 14, 2024

          this did not work for me :S

           

          Lyn_D
          Lyn_D
          Inspiring
          July 18, 2024

          @Safa3848175493fr, Thank you for sharing.

          I'll have a look and get back to you as soon as I have an update.


          ^Lyn

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