Skip to main content
Mr. Baker the Shoe Maker
Mr. Baker the Shoe Maker
Inspiring
April 11, 2024

Adobe Express not loading in browswer when editing or creating a file

  • April 11, 2024
  • 7 replies
  • 1220 views

Adobe Express will not load in the browser. Initially, the home page loads but when I select anything that involves creating or editing a document the page wil not load. See image.

I've erased the cookies and restarted the browswer etc. and the problem persists. How can I fix this?

    7 replies

    A
    Amy36825772ntpm
    Participating Frequently
    September 25, 2024

    Same issue here. Using Chrome. Doing the same in Edge. After a few minutes I get the image below. It worked perfectly fine a couple days ago. Suddenly not working. I've tried clearing cache. No change. 

     

    A
    Adobe Employee
    Abhi.G @ ADBE
    Adobe Employee
    April 16, 2024

    @Bp82 fyi: I've consolidated reports similar to yours in this thread: https://community.adobe.com/t5/adobe-express-bugs/blank-menus/idi-p/14553360

     

    The symptoms appear slightly different than the ones reported by @Mr. Baker the Shoe Maker 

     

    Abhi G

    Bp82
    Bp82
    Known Participant
    April 16, 2024

    It does not work in Chrome, Edge, or Firefox. I can access "My Stuff" but Home doesn't load, and "Resize" menu doesn't load.

     

     

    Bp82
    Bp82
    Known Participant
    April 16, 2024

    Having this same issue. Cannot load "home". I can go directly to my Folders with projects and work on them from there. Cannot "resize" existing projects, I have to create a new custom size and copy over assets.

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    April 16, 2024

    Hi 

    @Bp82

    ,

     

    We're sorry to hear about this issue. Did you try to duplicate the project and check if you can resize them? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies and let us know if that work.

     

    Regards,

    Tarun

    Mr. Baker the Shoe Maker
    Mr. Baker the Shoe MakerAuthor
    Inspiring
    April 15, 2024

    I logged out and logged back in and the problem persists.

    I am using FireFox 124.0.2 (64-bit). However, everything works when I use Google Chrome.

    Mr. Baker the Shoe Maker
    Mr. Baker the Shoe MakerAuthor
    Inspiring
    April 12, 2024

    Thanks, I will try logging out and back in. It works fine on my other computers.

    A
    Adobe Employee
    Abhi.G @ ADBE
    Adobe Employee
    April 11, 2024

    Hi @Mr. Baker the Shoe Maker

     

    Sorry to hear you are running into this issue. Your logs indicate an issue with refreshing your login token. Could you try logging out and logging in again?

     

    The symptom you are seeing can also result from something affecting access to essential network endpoints, e.g., ad-blockers (including those built into browsers like Brave), strict Firewall settings, network proxies, custom DNS servers.  If you are using these, please make sure that the network endpoints listed on https://helpx.adobe.com/enterprise/kb/network-endpoints.html are allowed.

     

    Hope this helps

    Abhi G

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices