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jang13379241
jang13379241
Participant
April 13, 2024

Blank Menus

  • April 13, 2024
  • 20 replies
  • 3509 views
The home page is completely blank. NO options to create content. If I open an existing file, the editing menus are also blank. The share menu is blank and has been for a while. I have cleared my cache, signed in and out, disabled ad blockers, tried different browsers, and no change. I can't use the app at all now.
    This topic has been closed for replies.

    20 replies

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    May 16, 2024

    A fix was deployed to address and fix the blank UI in Adobe Express. 

    This issue is now fixed! 

      Bp82
      Bp82
      Known Participant
      April 18, 2024

      IT'S WORKING! Home page and "resize" side panel menu is BACK!

        jang13379241
        jang13379241Author
        Participant
        April 18, 2024

        @Abhi.G @ ADBE  I see the main UI and resize menus have returned for me as of this evening. The 'Share' menu still comes up blank for me, as it has for over a month now. Will this be addressed soon as well? See below for example pic.

         

        A
        Adobe Employee
        Abhi.G @ ADBE
        Adobe Employee
        April 18, 2024

        Hi,

         

        We've just deployed a fix that attempts to address the blank UI that many of you are experiencing.

         

        If you have Express already open in a browser tab, please reload it to pick up the fix. And let us know if you are still seeing this issue.

         

        Thanks,

        Abhi G

        D
        default36809678y5dlt0
        Participant
        April 17, 2024
        I have made many youtube format videos and now I am only able to make vertical videos. The resize menu comes up as blank
        D
        default368059934dq3gt
        Participant
        April 17, 2024
        some pages and tabs are just blank
        Bp82
        Bp82
        Known Participant
        April 17, 2024

        If it helps at all:

        Microsoft Windows 10 Home, Version 10.0.19045 Build 19045

          A
          Adobe Employee
          Abhi.G @ ADBE
          Adobe Employee
          April 17, 2024

          Thanks for responding, and providing information relevant to the investigation, @jang13379241 @Silver36792039bkpj.

          The investigation is continuing; we are treating this as a high-priority issue.

           

          Abhi G

           

           

          jang13379241
          jang13379241Author
          Participant
          April 17, 2024

          @Abhi.G @ ADBE  The UI is blank no matter if I'm logged-in or out. My icon has been visible in all instances, however. I've tried Chrome, Edge and a fresh install of Firefox. I'm running Windows 11. Is there an update on resolution? I have a subscription, but not for much longer if this continues.

            D
            default36800252kkjihg
            Participant
            April 17, 2024
            this is gettin ridicules please help
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