Adobe Express not loading properly / possible CORS and document-loading issue

Hi Adobe Support,

I’m running into a problem in Adobe Express where the editor does not fully load or initialize correctly.

What I’m seeing:

• Adobe Express appears to get stuck during startup/loading.

• The file initially appears to load normally. After a few seconds, once the page previews/thumbnails at the bottom finish loading, the error message appears and the editor stops functioning correctly.

• A pop-up error appears in the editor that says: “Something went wrong. Please wait — we’ll connect you when it’s fixed.”
• Parts of the editor do not load properly even though the file itself is visible in the background.
• The browser console shows repeated network and loading errors.

Steps to reproduce:

1. Open Adobe Express.
2. Open either a new file or a previously created file.
3. The editor begins loading, then shows the error message and does not fully initialize.

The main errors in the console include:

• Repeated CORS failures for requests from https://new.express.adobe.com to https://cc-api-data.adobe.io/ingest, including “No 'Access-Control-Allow-Origin' header is present on the requested resource” and net::ERR_FAILED
• Errors indicating authentication or document-loading issues, including “Failed to get document id.”
• Additional asset/editor initialization errors such as missing bitmap processor and other editor components not loading correctly

From what I can tell, Adobe Express is failing to complete startup because required backend requests are failing, and that seems to be causing the rest of the editor to break.

Could you please help confirm:

1. Whether this is a known issue on Adobe’s side
2. Whether it is related to my account/session, browser, or a specific document
3. What steps you recommend to resolve it

I can provide the full console log and a screenshot of the error if needed.

Thank you