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Participating Frequently
August 7, 2025

Adobe Express not uploading images

  • August 7, 2025
  • 31 replies
  • 1587 views

unable to upload any photos into express. I get this error no matter what type image I use. I've restarted my device, checked for updates, even took random photos with my phone. Videos appear to still work but photos are a no go. 

31 replies

Community Manager
August 7, 2025

Hi @sadarien0D4D. Thanks for your message and for trying those initial steps. Since videos upload correctly but images don't, we recommend clearing your browser cache (if you're on web), trying a different browser or private window, and switching networks to rule out connection issues. If you're on the mobile app, please ensure it’s fully updated or try reinstalling it. We’ve also shared this with the product team and will update you as soon as we have more information. In the meantime, if you can share your device model, OS version, and whether you're using the app or a browser (and which one), that would help us investigate further.

 

Thanks again for your patience.

Chaimaa