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dalyelisa
Participant
Jul 23, 2026 10:22 AM UTC
Released

All of 'My Stuff' has disappeared from my Adobe Express App - relating to my business, I need it back asap please

 

      Pinned Reply By Amitej S

      Hi everyone!

       

      This issue was caused by an outage affecting multiple Adobe services, including content storage in Adobe Express, resulting in users being unable to access their Express projects. 

      The outage is now resolved, and the affected services are operating normally.
      Find updates here:https://status.adobe.com/products/503465

      Thank you to everyone who reported the issue here, and we appreciate your patience while it was being resolved.

      View reply

      52 replies

      chm@cphoto.gallery
      Participant
      Oct 29, 2026 1:13 PM UTC

      My projects are all gone as well.

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        Community Expert
        Tarun Saini003Community Expert
        Community Expert
        Nov 4, 2026 7:55 PM UTC

        Hi ​@chm@cphoto.gallery,

         

        I am sorry to hear about this. Have you tried the steps mentioned in the post above by Rose? Also, could you please answer the questions asked by ​@Rose DV above to better assist you?

         

        Regards,

        Tarun

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        Tarun Saini
        chm@cphoto.gallery
        Participant
        Nov 5, 2026 8:10 AM UTC

        Hi Tarun,

        1. I have been using [personal information removed by moderator] as my Adobe-ID and still use it. No change here.
        2. The missing projects do not appear in deleted folder.
        3. They are missing in Adobe Web and Adobe Express (iOS). They are still listed in the old Spark Page and Spark Video apps (iOS).
        4. There are no changes in licensing (paid until 2033).
        5. I recognized them missing in Q3 this year. The last active change was in Q1 this year.
        6. Only projects are missing. Files, libraries, … are still there.

        BR

        Christian

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        authentic_Sunflower8ace
        Participant
        Oct 19, 2026 9:13 PM UTC

        I am struggling with this issue today - all of the projects in “My Stuff” have disappeared and I have no idea why or how to restore them. Are there any steps I should be following to restore them?

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        Rose DV
        Community Manager
        Rose DVCommunity Manager
        Community Manager
        Oct 19, 2026 10:08 PM UTC

        Hi ​@authentic_Sunflower8ace,

        Sorry you're running into this too! When projects disappear from My Stuff, the most common causes are being signed into a different Adobe profile/account, a sync issue, or the files being moved to the Deleted section rather than permanently removed.

        Could you please check:

        1. That you're signed into the same Adobe ID and profile (Personal, Business, School/Team) that you used when creating the projects.

        2. Whether the projects appear in Deleted under Your Stuff, or in your Adobe cloud files: https://www.adobe.com/files/​​​​​​​

        3. Whether the projects are missing both in the Express web app and on any other device where you use Express.

        If they're still missing, please let us know:

        • Are you using multiple Adobe profiles/accounts?

        • Did the projects disappear today or after any account/license change?

        • Are only Projects missing, or are Brands/Libraries missing as well?

        That will help us determine the next steps!

        Thanks,
        Rose

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        positive_musician7d56
        Participant
        Nov 3, 2026 7:18 PM UTC

        I am in the correct profile. There is no deleted items section for me. 

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        Amitej S
        Community Manager
        Amitej SCommunity ManagerPinned
        Community Manager
        Jul 23, 2026 1:49 PM UTC

        Hi everyone!

         

        This issue was caused by an outage affecting multiple Adobe services, including content storage in Adobe Express, resulting in users being unable to access their Express projects. 

        The outage is now resolved, and the affected services are operating normally.
        Find updates here:https://status.adobe.com/products/503465

        Thank you to everyone who reported the issue here, and we appreciate your patience while it was being resolved.

        Translate
          Lily
          Participating Frequently
          Jul 23, 2026 1:51 PM UTC

          Hello, mine hasn’t come back? It’s still lost and my premium membership is still gone.

          Translate
            Stephan38365925kqk0
            Participant
            Jul 23, 2026 11:30 AM UTC

            They are back. TY

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              Amitej S
              Community Manager
              Amitej SCommunity Manager
              Community Manager
              Jul 23, 2026 11:23 AM UTC

              Hi everyone! We are looking into this issue! stay tuned

              Translate
                shannon_8098
                Participant
                Jul 23, 2026 11:20 AM UTC

                All my stuff is back!!! Thank you for the quick solution. Time to learn how to back this stuff up…😂

                Translate
                  Sophie
                  Participating Frequently
                  Jul 23, 2026 11:18 AM UTC

                  All my files have just come back and I’m able to open & edit — fingers crossed it’s a permanent fix. I assume they will be rectifying for everyone else also

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                    Lily
                    Participating Frequently
                    Jul 23, 2026 12:34 PM UTC

                    Has it been a permanent fix for you? Mine has gone again.

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                    MathildaMj
                    Participating Frequently
                    Jul 23, 2026 1:06 PM UTC

                    Same here, it came back, now everything is gone even my premium..

                    Translate
                    Meowica
                    Meowica
                    Participant
                    Jul 23, 2026 11:17 AM UTC

                    Same, everything is gone 😭 This is a nightmare

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                      Meowica
                      Meowica
                      Participant
                      Jul 23, 2026 11:16 AM UTC

                      Commenting to say same, I have projects ive been working on for months and they’ve all vanished, including brand templates and my own media files uploaded for projects.
                      Everything is gone 😭

                      Translate
                        Sophie
                        Participating Frequently
                        Jul 23, 2026 11:15 AM UTC

                        I can see some files slowly coming back too, so seems like they are working on it — hopefully will be fixed soon

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